Terms of service
Last updated: 9 October 2026
These terms explain how purchases work on byesencia.co: in-person experiences, courses and digital content, products and gift cards. Please read them before you buy. By completing a purchase, you accept them.
They should be read together with our Cancellation, Returns and Refunds Policy, our Privacy Policy and our Legal Notice. Nothing in them limits the rights that consumer law gives you.
1. Who we are
The byesencia.co shop belongs to ESENCIA HOLISTIC WELLNESS LTD (“ESENCIA”), a company registered in England and Wales under number 11433535, with its registered office at 110 Carlton Avenue East, Wembley, HA9 8LY, United Kingdom.
For any question about your purchase, write to us at experiences@esencia.community.
2. Who can buy
To buy you must be 18 or over and have the legal capacity to enter into contracts. Our in-person experiences are for people aged 18 or over.
3. How to buy
- You choose the experience, course or product and add it to your basket. For in-person experiences, you first fill in a short questionnaire (point 5).
- On the checkout page you review your order, your details and the total price, and you can correct any mistake before paying.
- Your purchase is complete once the payment is confirmed. We send you a confirmation email with the details of your order, which serves as your receipt. We keep your order, and you can ask us for a copy at any time.
- The contract is concluded in Spanish. This English version is a translation for your convenience; if there is any difference between the two, the Spanish version prevails.
4. Prices and payment
Prices are shown in euros and include applicable taxes. If a product has shipping costs, they are shown on the checkout page before you pay. You pay the price shown at the time of purchase.
Payment is made in full when you buy, through secure payment providers. We do not store your card details. If the payment is not authorised, the purchase is not completed.
5. In-person experiences
One place per purchase. Each purchase includes one place for one person, with their name and email. If several of you are coming, each person makes their own purchase, so every attendee receives their ticket and the information about the experience.
Questionnaire. Before booking, we ask you to tell us whether you have any allergies, injuries, a pregnancy or any other circumstance we should know about in order to look after you. It is important that the information is true and complete. We only use your answers to prepare and adapt your experience, and only the ESENCIA team organising it can see them. You will find more details in the Privacy Policy.
Your ticket. After your purchase you will receive your ticket by email. Keep it: you will need it on the day of the experience, and you can transfer it from there.
Transferring your place. If you cannot attend, you can transfer your ticket to another person, free of charge, until 23:00 on the day before the experience, under the conditions of the Cancellation, Returns and Refunds Policy.
Changes and cancellations on our side. We may make adjustments that do not change the essence of the experience, such as small changes to the timetable, programme, practitioners or location. If we cancel an experience, you can choose between moving your place to another date or receiving a refund. If we make a significant change that does not suit you, we will offer you the solutions you are entitled to by law.
Minimum number of participants. Each experience needs a minimum number of participants to go ahead. If it is not reached, we may cancel it: we will let you know by email at least 7 days in advance, and you can choose between moving your place to another date or receiving a full refund.
During the experience. We ask you to be punctual, to respect the group, the team and the venue, and to follow the team’s instructions. If any activity does not feel right for you, you can stop at any time.
6. Courses and digital content
You have access to the course from the moment you buy it and, in addition, 14 calendar days to withdraw without giving any reason, with a full refund even if you have already started it. We explain this in point 2 of the Cancellation, Returns and Refunds Policy.
Access is personal: you may use the content for yourself, but you may not share, copy or distribute it.
If the course does not work or is not what we offered, write to us and we will put it right in accordance with the law.
7. Products and gift cards
Products. When we sell physical products online, you will have 14 calendar days from receiving them to return them without giving any reason, under the conditions of the Cancellation, Returns and Refunds Policy. If a product is faulty, you also have the legal guarantee.
Gift cards. They are valid for 12 months from purchase, unless another period is stated, and can be given to someone else. If no date suits you within that period, write to us at experiences@esencia.community. They cannot be exchanged for cash, except under the 14-day right of withdrawal if you have not used them. When a gift card is used to book an experience, the conditions for in-person experiences apply.
8. Cancellations, returns and refunds
Everything about cancellations, the right of withdrawal, returns and refunds is set out in our Cancellation, Returns and Refunds Policy, which forms part of these terms. In summary:
- Tickets for an experience on a specific date are not refunded if you change your mind or cannot attend, but you can transfer them. If an exceptional circumstance arises in the three days before, write to us and we will consider moving your place to another experience.
- Courses, products and gift cards have a 14-day right of withdrawal, under the conditions of the policy.
9. Health and wellbeing
Our experiences and content are designed for your rest, your wellbeing and your self-care. They are not a healthcare service and do not replace the advice of a health professional. Any information about skin, rest or wellbeing, and any measurement taken with devices during an experience, is for guidance and information only, not a diagnosis.
If you have a medical condition, are pregnant or are unsure whether an activity is right for you, consult your doctor before booking and tell us in the questionnaire.
10. Photos and videos
At some experiences we take photos or videos to show what they are like. We will only publish images in which you can be recognised if you give us your permission, which we ask for in the booking questionnaire. If you do not give it, that is fine: we will make sure you do not appear. You can withdraw your permission at any time by writing to experiences@esencia.community.
11. Liability
We take care of every detail so that our experiences are safe, and we are liable for damage caused by a breach or negligence on our part, in accordance with the law.
We are not liable for damage caused by not telling us about allergies, injuries or other health circumstances, or by not following the team’s instructions. We recommend that you do not bring valuables: we are not liable for their loss unless it is due to our negligence.
Nothing in this point limits your rights as a consumer or our liability in cases where the law does not allow it to be limited.
12. Intellectual property
The texts, images, videos, the ESENCIA brand and the course content belong to us or are used with permission. You may enjoy them for personal use, but you may not copy, share or use them for commercial purposes without our written permission. You will find more details in the Legal Notice.
13. Your data
We process your data to manage your purchase and your experience, as explained in the Privacy Policy, where you will also find how to exercise your rights.
14. Changes to these terms
We may update these terms when our services or the law change. Each purchase is governed by the terms in force at the time you made it. The current version is always the one published on this page, with its update date.
15. Complaints and applicable law
If you have an issue or a complaint, write to us at experiences@esencia.community: we will review your case and look for a solution.
If you buy as a consumer resident in the European Union, you keep the protection given to you by the consumer laws of your country of residence, and you can go to the consumer authorities, dispute resolution bodies or courts that correspond to you by law.
16. Company details
ESENCIA HOLISTIC WELLNESS LTD
Company number (Companies House): 11433535
Registered in England and Wales
Registered office: 110 Carlton Avenue East, Wembley, HA9 8LY, United Kingdom
Email: experiences@esencia.community